Please go to the daily freebie page and read the previous posts. if the problem has already been reported there you don’t need to do anything but you can add a comment to the post. I will correct the error and make sure that it runs for a reasonable length of time so that everyone can get it. Any problems must be reported on the day that the letter should have been available, I will not repeat a letter if the problem is reported after the scheduled day. I will never ever email a design to someone who has missed it. If I am contacted about the daily free design either from the contact form or by replying to the order confirmation email I will not respond.