I will be re-running the Chalkboard Alphabet for U.S back to school it will start on 17 July my time which is 16 July for most of the rest of the world. I have also implemented a difference in the change over time so nobody ever misses a letter again, the letters will be available from 10 am Brisbane time to 10 pm the next day, I will put a countdown in the sidebar when the next alphabet starts.
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Checkout Payment
📋 Open
🔴 Blocking
Desktop Windows
Edge
2026-08-05 18:37:32
I have not been able to checkout now for 3 days. I choose free checkout that is fine, but then I can't agree to the terms and conditions, it doesn't light up and I cant' drag it.
How do I find the technical support group please?
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
2026-08-04 09:06:14
I'm trying to check out but it just keeps circling to checkout
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It worked this time around. Thanks
Account/Login
📋 Open
⚪ Normal
Desktop Windows
Edge
2026-08-03 18:21:38
I cannot checkout (Yesterday as well), I choose free checkout that is fine, but then I can't agree to the terms and conditions, it doesn't light up and I cant' drag it.
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💡 Knowledge Base Tip:
Thank you for reporting this issue.- Please use the password reset link if you cannot log in.
- If the reset email does not arrive, check your spam folder and confirm your email address is correct.
- If you see a message that the email is already registered, use the password reset rather than creating a new account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Hi Lindylu, I was not able to reproduce the error using Microsoft edge, can you do a hard reset with ctrl f5 or try a different browser?
Account/Login
📋 Open
⚪ Normal
Desktop Windows
Edge
2026-07-24 08:15:53
Hi Alice! I'm not sure this goes here, but I don't know where else.
Do you use 'ap-southeast-2.amazonses.com' to mail receipts? I have been finding them in my junk file, but I don't want to add that to my whitelist without verifying it's really you.
Thank you.
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💡 Knowledge Base Tip:
Thank you for reporting this issue.- Please use the password reset link if you cannot log in.
- If the reset email does not arrive, check your spam folder and confirm your email address is correct.
- If you see a message that the email is already registered, use the password reset rather than creating a new account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Hi Faith, I do use that as my mail sever but it should be coming from an address that has @embroidery-allsorts.com on the end.
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i put a few in my cart but i cannot get them ??Started with A butPlease help:):)