for all issues, support cannot be provided on other websites or via email. This will assist me to respond quickly to resolve the proI tried to pay for 3 letters i had missed but couldn't, I tried again later still no so i deleted the items and just checked out the free designs but when i went download the free designs the other 3 that i had tried to pay for were there as well. I've checked my paypal and I haven't been charged. I owe for the 3 designs D, J and K
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Edge
2026-07-06 18:14:55
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2026-07-06 10:12:16
The letter Q price is still 1.50 in cart on both designs. 0 on the site to add to cart but not in cart.
Thank you
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
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Safari
2026-06-28 11:28:34
I did not get the cactus 07. I thought maybe it was skip for some reason. It doesn't matter. Thank you for giving us this freebies.
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
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Hi Toni, can you please read the previous posts, I have already answered that question. There are only 6 cactus designs.
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Desktop Windows
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2026-06-27 11:42:31
Alice, I don't see the cactus 07 5x7 and 08 5x7. Are you going to do it later or not do it? It doesn't matter either way, I was just wondering. I know I didn't miss it though. I know you are busy. I hope you are doing well.
Sandra N
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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There are only 6 cactus designs. There is no 07 and 08. -
ok, Thank you for responding.
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Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.