for all issues, support cannot be provided on other websites or via email. This will assist me to respond quickly to resolve the proI keep getting a 'failed' when downloading the Cactus Z... I have the item in my purchased area so I know it will work eventually
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Product Download
📋 Open
🔴 Blocking
Desktop Windows
Firefox
2026-07-14 12:37:40
Checkout Payment
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⚪ Normal
Desktop Windows
Edge
2026-07-13 10:20:47
Free alphabets (Cactus Y) are checking out at $1.50.
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Try arain, I did not get the price, just free.
Checkout Payment
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Desktop Windows
Chrome
2026-07-10 03:34:48
I clicked to check out but it will not allow me to select payment method, slo I'm 'dead in the water' - unable to proceed & get the Cactus Us
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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The issue cleared itself. On the 5th try it went through like normal. YEA!!
Checkout Payment
📋 Open
🔴 Blocking
Desktop Windows
Chrome
2026-07-07 10:53:43
Free designs are showing at #1.50 each in cart.
Thanks you
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
Checkout Payment
📋 Open
⚪ Normal
Desktop Windows
Edge
2026-07-06 18:14:55
I tried to pay for 3 letters i had missed but couldn't, I tried again later still no so i deleted the items and just checked out the free designs but when i went download the free designs the other 3 that i had tried to pay for were there as well. I've checked my paypal and I haven't been charged. I owe for the 3 designs D, J and K
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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You don't owe me for anything, if you got the letters for free they must have somehow been free at the time. Don't stress about it.
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