for all issues, support cannot be provided on other websites or via email. This will assist me to respond quickly to resolve the proPlease review and correct this; the Delius 5 download is not working. Thank you very much.
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Social Community
Product Download
📋 Open
⚪ Normal
Desktop Windows
Firefox
2026-04-17 10:54:11
1 reaction
👍 1
Product Download
📋 Open
⚪ Normal
Desktop Windows
Edge
2026-04-17 10:25:00
Delius 5 is in my downloads, but when I click on the download button, I am taken to another page on the site.. - the Social Community page
1 reaction
👍 1
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a download is missing or incorrect, it will be updated as soon as possible.
- You do not need to place the order again. The corrected file will automatically appear in your account.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Same problem here -
Delius 5 is on my download page but location says "not listed" and when I click on it to download it opens the page with the design; doesn't download. Thanks for your help
Other Issue
📋 Open
⚪ Normal
Desktop - Windows
Chrome
2026-04-17 09:01:34
I can't log in as I am told I am not registered so when I go to register, I am told that my e-mail is already on file. What am I supposed to do. This has been going on for months and apparently no one appears interested or wants to help me. Would someone kindly help me? Thank you. Violette McConnell [email protected]
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Can you ask to make a new password?
Checkout Payment
📋 Open
🔴 Blocking
Desktop Mac
Chrome
2026-04-15 10:18:07
The free designs, A, a, and hula A go into the cart at $1.50 each even though they say $0.00. If I try to check out they still stay at $1.50 each and want to charge me.
1 reaction
👍 1
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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Everything working well with the letters B. Letters A never worked. Delius 5 never showed up.
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Still missing Delius 5.
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Thank so much for posting Delius 5.
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The A's will be paid for letters now. They are only free for 24 hours and their day was Monday to Tuesday.
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Connie is correct, they were available from 10 am on the 14th to 10 am on the 15th, if you could still see them your page may have needed to be refreshed, but the time you posted was after the time they changed over. -
May I please ask IF the Delius 5 was posted? Thanks!x
Checkout Payment
⏳ Awaiting Customer
⚪ Normal
Desktop - Windows
Chrome
2026-04-15 00:42:01
Cannot check terms & conditions button
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
-
I am unable to replicate the problem using chrome on windows, can you try hard refreshing the browser ctrl f5, or try a different browser, if that does not work can you please post a screenshot?
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refresh your page. If it continues, reboot your computer.
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