for all issues, support cannot be provided on other websites or via email. This will assist me to respond quickly to resolve the pro
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2026-04-15 10:18:07
The free designs, A, a, and hula A go into the cart at $1.50 each even though they say $0.00. If I try to check out they still stay at $1.50 each and want to charge me.
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Desktop - Windows
Chrome
2026-04-15 00:42:01
Cannot check terms & conditions button
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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I am unable to replicate the problem using chrome on windows, can you try hard refreshing the browser ctrl f5, or try a different browser, if that does not work can you please post a screenshot?
Free Design
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Desktop Windows
Chrome
2026-04-13 14:08:44
Hello Alice, This file didn't show up in downloads either. Thanks for fixing the one file and setting the Delius 5 for tomorrow.
Hula-Girl-Fringed-Skirt-07.pdf is not in my downloads
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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You should find the pdf in your downloads now.
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Thank you
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I thought Delius 5 was to be offered today?
Free Design
✅ Resolved
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Desktop Windows
Chrome
2026-04-12 05:05:46
Never saw Delius-5.zip. That was 3 daygs ago (Including today). Got Delius-6.zip & Delius-7.zip. Got the 7 today
2 reactions
👍 2
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💡 Knowledge Base Tip:
Thank you for reporting this problem.- If a free design should be available but you cannot see it, the issue will be investigated and corrected as soon as possible.
- If a site issue causes anyone to miss the design, the availability period will be extended.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
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I am sorry for the inconvenience, I have been spending some much needed time with family. I have no explanation as to why the Delius 5 did not show up, it was in the database but just not showing on the front end, I have re-added it to the products and it will run tomorrow from around 10 am.
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Thank you so much Alice!x -
Hi Alice, Sorry to bother you. Just wondering which tomorrow will we be seeing Delius 5?
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Thank you for reporting this problem.
- Please confirm a payment option is selected and the terms and conditions box is ticked.
- If the checkout is not free, ensure all items in your cart are priced at 0.00.
- If checkout does not complete, empty your cart, refresh the page, and try again.
- If you are being asked for shipping details, please tell me which product you are trying to check out.
- if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.
- If this does not resolve the issue, please provide full details. Your issue will be automatically posted to the technical support group for further investigation.
if you are getting a message that the Products marked with *** are not available in the desired quantity or not in stock! Then you have more than one of an item in your cart, you can only order one of each product, make sure the quantity for each product is 1.